De-Escalation Management

Learning content

We cover the most important contents of a de-escalation concept for dealing with aggression and violence in nursing homes, hospitals, medical practices.

Theory

• Overview of aggression and violence,  
• Perpetrator types and associated risk   
• Behavior and procedure
• Flowchart ,concrete approach  
• Reporting form
• Do's and Don'ts during a rampage

Goal

The e-learning course provides staff with important knowledge on the subject of de-escalation and aggression management: employees know the basic attitude and rules of conduct towards aggressive, violent persons, can assess dangerous situations and know what to do in the event of an incident.

Benefit

Safety: your employees are sensitized in the area of de-escalation, recognize dangerous situations and know what to do in the event of an incident.
Verifiability: You ensure that every employee in the hospital is informed about the de-escalation concept and can prove this at any time.