De-Escalation Management
en
Communication
Social
-
-
Preview
-
Course
-
-
SECTION 1: INTRODUCTION TO DE- ESCALATION2Lessons · 30 min
-
1.1 What is De-Escalation?
-
1.2 Objectives of De-Escalation
-
-
SECTION 2: UNDERSTANDING CONFLICT2Lessons · 30 min
-
2.1 Causes of Conflict
-
2.2 Identifying Early Signs of Conflict
-
-
SECTION 3: COMMUNICATION TECHNIQUES3Lessons · 45 min
-
3.1 Active Listening
-
3.2 Empathy
-
3.3 Verbal De-Escalation Techniques
-
-
SECTION 4: MANAGING YOUR OWN RESPONSES3Lessons · 45 min
-
4.1 Self-Awareness
-
4.2 Staying Calm Under Pressure
-
4.3 Techniques for Staying Grounded
-
-
SECTION 5: PRACTICAL DE-ESCALATION STRATEGIES3Lessons · 45 min
-
5.1 Environmental Control
-
5.2 Setting Boundaries
-
5.3 De-escalation Steps
-
-
SECTION 6: ROLE-PLAYING SCENARIOS2Lessons · 30 min
-
6.1 Scenario Practice
-
6.2 Debriefing and Feedback
-
-
SECTION 7: CONCLUSION AND RESOURCES3Lessons · 40 min
-
7.1 Recap of Key Points
-
7.2 Additional Resources
-
7.3 Course Evaluation
-
Learning content
We cover the most important contents of a de-escalation concept for dealing with aggression and violence in nursing homes, hospitals, medical practices.
Theory
- Overview of aggression and violence,
- Perpetrator types and associated risk
- Behavior and procedure
- Flowchart ,concrete approach
- Reporting form
- Do's and Don'ts during a rampage
Goal
The e-learning course provides staff with important knowledge on the subject of de-escalation and aggression management: employees know the basic attitude and rules of conduct towards aggressive, violent persons, can assess dangerous situations and know what to do in the event of an incident.
Benefit
Safety: your employees are sensitized in the area of de-escalation, recognize dangerous situations and know what to do in the event of an incident.
Verifiability: You ensure that every employee in the hospital is informed about the de-escalation concept and can prove this at any time.
