De-Escalation Management
Communication
Social
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Course
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SECTION 1: INTRODUCTION TO DE- ESCALATION2Lessons · 30 min
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1.1 What is De-Escalation?
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1.2 Objectives of De-Escalation
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SECTION 2: UNDERSTANDING CONFLICT2Lessons · 30 min
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2.1 Causes of Conflict
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2.2 Identifying Early Signs of Conflict
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SECTION 3: COMMUNICATION TECHNIQUES3Lessons · 45 min
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3.1 Active Listening
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3.2 Empathy
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3.3 Verbal De-Escalation Techniques
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SECTION 4: MANAGING YOUR OWN RESPONSES3Lessons · 45 min
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4.1 Self-Awareness
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4.2 Staying Calm Under Pressure
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4.3 Techniques for Staying Grounded
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SECTION 5: PRACTICAL DE-ESCALATION STRATEGIES3Lessons · 45 min
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5.1 Environmental Control
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5.2 Setting Boundaries
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5.3 De-escalation Steps
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SECTION 6: ROLE-PLAYING SCENARIOS2Lessons · 30 min
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6.1 Scenario Practice
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6.2 Debriefing and Feedback
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SECTION 7: CONCLUSION AND RESOURCES3Lessons · 40 min
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7.1 Recap of Key Points
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7.2 Additional Resources
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7.3 Course Evaluation
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Learning content
We cover the most important contents of a de-escalation concept for dealing with aggression and violence in nursing homes, hospitals, medical practices.
Theory
- Overview of aggression and violence,
- Perpetrator types and associated risk
- Behavior and procedure
- Flowchart ,concrete approach
- Reporting form
- Do's and Don'ts during a rampage
Goal
The e-learning course provides staff with important knowledge on the subject of de-escalation and aggression management: employees know the basic attitude and rules of conduct towards aggressive, violent persons, can assess dangerous situations and know what to do in the event of an incident.
Benefit
Safety: your employees are sensitized in the area of de-escalation, recognize dangerous situations and know what to do in the event of an incident.
Verifiability: You ensure that every employee in the hospital is informed about the de-escalation concept and can prove this at any time.
