Private Course
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Responsible College-24
Last Update 05/22/2024
Completion Time 5 hours 10 minutes
Members 2
Social Communication HR
  • Intro
    1Lessons · 2 hr
    • Resolving Conflict with Coworker
  • Fundamentals
    2Lessons · 30 min
    • Rethinking the Role of Conflict at Work
    • Understanding Why Conflict Happens
    7Lessons · 1 hr 45 min
    • Assess Your Approach
    • Approach #1: Avoid
    • Approach #2: Appease
    • Approach #3: Compete
    • Approach #4: Bargain
    • Approach #5: Collaborate
    • Which Approach Is Best?
    3Lessons · 45 min
    • Guide to Having a Difficult Conversation
    • When and How to Escalate an Issue
    • Do's and Don'ts
    1Lessons · 10 min
    • Summary

Course Outline:

In today's dynamic work environments, conflict is inevitable, but its negative impact doesn't have to be. The "Resolving Conflict" eLearning course equips you with essential skills to navigate and address conflicts effectively, fostering a harmonious and productive workplace. From understanding the root causes of conflicts to implementing practical conflict resolution techniques, this course empowers you to transform discord into collaboration.

Learning Content:

This comprehensive eLearning course covers a range of topics aimed at equipping you with the tools to manage conflicts constructively. Through a series of engaging lessons, you'll explore common sources of workplace conflicts, gain insights into the various ways individuals respond to conflicts, and discover strategies to mediate disputes among colleagues. The course also provides guidance on handling frustrated or angry employees, addressing abusive behavior, and imparting conflict resolution tips and techniques.


The course is grounded in the understanding that conflict, when managed effectively, can lead to growth and innovation. By embracing diverse viewpoints and addressing conflicts promptly, you'll not only create a more cohesive team but also foster an environment that encourages open communication and creativity.


The ultimate goal of this course is to empower you with the skills and knowledge needed to transform conflicts into opportunities for growth and collaboration. By the end of the course, you will be equipped to mediate disputes, diffuse tense situations, and create a harmonious work environment that drives productivity and engagement.


Enrolling in the "Resolving Conflict" eLearning course offers several tangible benefits for both individuals and organizations. By understanding the sources of conflict and employing proven conflict resolution techniques, you will enhance your communication skills, build stronger relationships, and boost your problem-solving abilities. For organizations, the course contributes to increased employee satisfaction, reduced turnover, and improved team dynamics, ultimately leading to higher productivity and organizational success.

Course Outline:

  1. Common Causes of Conflict in the Workplace: Explore the origins of workplace conflicts and understand the impact they can have on teams and individuals.
  2. Understanding How People Deal With Conflict: Gain insights into the diverse ways individuals respond to conflict and how to tailor your approach accordingly.
  3. 6 Steps to Mediate Conflict Between Employees: Learn a step-by-step process for mediating conflicts between colleagues, fostering resolution and understanding.
  4. Dealing With Frustrated or Angry Employees: Develop strategies to address and manage emotions in tense situations, creating a more constructive atmosphere.
  5. A Manager's Guide to Dealing With Abusive Behavior: Equip yourself with techniques to address and prevent abusive behavior in the workplace.
  6. Conflict Resolution Tips and Techniques: Discover a range of practical conflict resolution methods that promote collaboration and understanding.
  7. Summary: Consolidate your learning and gain a comprehensive overview of the course content, preparing you to apply these skills in real-world scenarios. 

For Instructors:

Transform your Workplace Communication with our "Resolving Conflict" Instructor Guide!" Equip yourself with tools to enhance workplace communication and culture. 

Our comprehensive guide provides step-by-step instructions, activities, and assessments for an engaging learning experience.  

Get your copy today! 

Staff accounts available with test questions. Contact us!