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Responsible College-24
Last Update 08/08/2023
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Communication Social
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Identify common causes of conflict in the workplace.

Understand different ways in which individuals deal with conflict.

Acquire the skills to mediate conflict between employees using a six-step process.

Learn strategies for effectively handling frustrated or angry employees.

Gain insight into a manager's guide for dealing with abusive behavior.

Develop conflict resolution techniques and tips for resolving conflicts in various scenarios.


The goal of this e-learning course on "Resolving Conflicts" is to equip learners with the knowledge, skills, and strategies needed to effectively manage and resolve conflicts in the workplace. By understanding the causes of conflict, different approaches to conflict management, and specific techniques for addressing various conflict scenarios, participants will be better equipped to create a harmonious work environment and foster productive relationships among team members.


  1. Enhanced Conflict Management Skills: Participants will gain a deeper understanding of conflict dynamics and acquire the necessary skills to navigate and resolve conflicts in a professional manner.
  2. Improved Workplace Relationships: By learning effective conflict resolution techniques, learners will be able to foster positive relationships and minimize the negative impact of conflicts on team dynamics.
  3. Increased Productivity: Resolving conflicts in a timely and efficient manner reduces disruptions, improves communication, and increases productivity within the workplace.
  4. Enhanced Leadership Abilities: Managers and team leaders will develop the knowledge and skills to address conflicts assertively, promote healthy work relationships, and create a positive work environment.
  5. Reduced Stress and Improved Well-being: By equipping learners with strategies to address conflict-related stress and frustration, this course promotes a healthier work-life balance and overall well-being.

Note: The above description is a sample and can be modified to align with specific course content and learning outcomes.

For Instructors:

Transform your Workplace Communication with our "Resolving Conflict" Instructor Guide!"

Equip yourself with tools to enhance workplace communication and culture through positive gossip. Our comprehensive guide provides step-by-step instructions, activities, and assessments for an engaging learning experience. Empower your learners to unlock the potential of positive conflict resolution in fostering collaboration and boosting morale. Get your copy today! 

Staff accounts available with test questions. Contact us!