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Responsible College-24
Last Update 08/08/2023
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Social Communication HR
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Conflict is inevitable when managing a team, but as a skilled manager, you can transform disagreements into opportunities for growth. This e-learning course equips you with the insights and strategies to effectively handle team conflicts, enhance communication, and foster a harmonious work environment.

Learning Objectives:

By the end of this course, you will be able to:

  1. Understand the underlying reasons behind team conflict and its impact on team dynamics.
  2. Identify and analyze various approaches individuals use to respond to conflict.
  3. Evaluate the strengths and weaknesses of different conflict resolution approaches.
  4. Mediate conflicts between team members using a structured and empathetic approach.
  5. Respond constructively to abusive behavior in the workplace.
  6. Manage interactions with angry employees in a productive and empathetic manner.
  7. Apply effective conflict resolution techniques to enhance team collaboration and productivity.


Understanding Why Conflict Happens: Gain insights into the origins of workplace conflicts, considering diverse personalities, opinions, and values.

Common Ways We Respond to Conflict: Explore the five common approaches to handling conflict: Avoid, Appease, Compete, Bargain, and Collaborate.

Which Approach Is Best? Understand the contextual suitability of each conflict resolution approach and determine the most appropriate response.

Resolving Conflict Effectively: Learn practical steps for mediating conflicts between team members and promoting constructive dialogue.

What to Do When Conflict Turns Into Abuse: Discover strategies for addressing conflicts that escalate into abusive behavior.


The goal of this course is to empower managers with the knowledge and skills needed to address and resolve team conflicts effectively. By providing insights into the causes of conflict and offering a toolkit of conflict resolution approaches, this course aims to create a healthier and more productive work environment.


Upon completing this course, managers will be equipped to lead teams with enhanced conflict resolution capabilities. This will result in:

Improved team morale and engagement through transparent conflict management.

Enhanced communication and collaboration, leading to increased productivity.

Reduced instances of unresolved conflicts that negatively impact work relationships.

Empowerment to transform conflicts into opportunities for growth and positive change.


Navigating conflicts within a team is a critical skill for managers. This course offers a comprehensive understanding of conflict dynamics, response strategies, and effective resolution techniques, enabling managers to foster a cohesive and thriving team environment.

For Instructors:

Transform your Workplace Communication with our Instructor Guide!"

Equip yourself with tools to enhance workplace communication and culture.

Our comprehensive guide provides step-by-step instructions, activities, and assessments for an engaging learning experience. Empower your learners to unlock the potential in fostering collaboration and boosting morale. Get your copy today! 

Staff accounts available with test questions. Contact us!