Private Course
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Responsible College-24
Last Update 05/29/2024
Completion Time 3 hours 15 minutes
Members 1
Communication Social
    • Course Difficult Conversation
  • Introduction
    1Lessons · 10 min
    • Introduction
  • Steps to take
    4Lessons · 1 hr
    • Step 1: Prepare
    • Step 2: Frame It Effectively
    • Step 3: Discuss the Issue
    • Step 4: Wrap Up the Discussion
  • Conclusion
    2Lessons · 25 min
    • A Real-World Scenario
    • Summary

How to Have a Difficult Conversation

a. Learning Content

Engage in this comprehensive eLearning course, "How to Have a Difficult Conversation," designed to equip you with the essential skills to navigate challenging discussions in the workplace. This course will provide you with practical strategies and actionable steps to approach, manage, and successfully conclude difficult conversations.

b. Theory

Difficult conversations are an inevitable aspect of professional life. This course is built upon the premise that effective communication is vital for maintaining healthy work relationships and resolving conflicts. By blending psychological insights, communication theories, and practical techniques, this course will empower you to approach difficult conversations with confidence, empathy, and clarity.

c. Goal

The primary goal of this course is to empower you with the knowledge and skills needed to navigate difficult conversations in a manner that fosters understanding, resolves issues, and strengthens workplace relationships. By the end of the course, you will be adept at initiating, conducting, and concluding challenging discussions, turning them into opportunities for growth and collaboration.

d. Benefits

Upon completing this course, you will:

Master a Four-Step Process: Gain proficiency in a structured approach that guides you through preparing for, framing, discussing, and wrapping up difficult conversations.

Boost Your Confidence: Develop the confidence to address sensitive topics constructively, even in high-pressure situations.

Enhance Communication Skills: Learn to communicate with empathy, active listening, and clarity, leading to improved understanding and rapport.

Resolve Conflicts: Acquire strategies to resolve conflicts and address concerns effectively, fostering a harmonious and productive work environment.

Strengthen Relationships: Use your newfound skills to build stronger connections with colleagues, employees, and superiors.

Transform Challenges into Opportunities: Turn difficult conversations into opportunities for growth, learning, and positive change within the workplace.

Course Overview: How to Have a Difficult Conversation


Begin your journey by understanding the significance of difficult conversations in the workplace and their potential impact on relationships and productivity.


Learn the importance of thorough preparation before engaging in a difficult conversation. Discover techniques to gather information, clarify your goals, and anticipate potential reactions.

Frame It Effectively:

Explore strategies to set the tone and context for the conversation, ensuring that all parties involved are receptive and open to the discussion.

Discuss the Issue:

Delve into the heart of the conversation. Learn techniques for active listening, expressing your perspective, and addressing the concerns of others constructively.

Wrap Up the Discussion:

Learn how to conclude the conversation on a positive note, ensuring that the outcomes and action steps are clear and agreed upon.

A Real-World Scenario:

Apply the skills you've learned to a real-world scenario, putting your newfound knowledge into practice and refining your approach to difficult conversations.


Sum up your learning journey by revisiting the key concepts and takeaways from each step of the process.

Enroll in this course today to transform the way you approach and handle difficult conversations. Gain the confidence and skills needed to navigate challenging discussions effectively, fostering understanding, collaboration, and growth in your professional relationships and workplace interactions.

For Instructors:

Transform your Workplace Communication with our Instructor Guide!"

Equip yourself with tools to enhance workplace communication and culture.

Our comprehensive guide provides step-by-step instructions, activities, and assessments for an engaging learning experience. Empower your learners to unlock the potential in fostering collaboration and boosting morale. Get your copy today! 

Staff accounts available with test questions. Contact us!