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Customer Support

Customer Support

Private Course
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Responsible College-24
Last Update 06/06/2024
Completion Time 4 hours 50 minutes
Members 6
Communication Marketing
  • INTRODUCTION
    1Lessons · 15 min
    • When Things Get Challenging
  • 4 CALLENGING SENARIOS
    4Lessons · 1 hr
    • 7 Strategies for Gaining Control of Customer Conversations
    • How to Handle Refund or Cancellation Requests
    • A Guide to Saying “No” to Customers
    • Guide to Retaining Customers During Times of Crisis
  • SUMMARY
    2Lessons · 3 hr 35 min
    • Key Takeaways
    • Course Index