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Responsabil College-24
Ultima actualizare 23.09.2024
Timpul de Finalizare 7 ore 20 de minute
Membri 6
en Comunicare Marketing
  • INTRODUCTION
    2Lessons · 2 ore 45 min.
  • 4 CALLENGING SENARIOS
    4Lessons · 1 oră
    • 7 Strategies for Gaining Control of Customer Conversations
    • How to Handle Refund or Cancellation Requests
    • A Guide to Saying “No” to Customers
    • Guide to Retaining Customers During Times of Crisis
  • SUMMARY
    2Lessons · 3 ore 35 min.
    • Key Takeaways
    • Course Index